Terms of Service

Last updated: October 29, 2026

These Terms of Service ("Terms") govern your access to and use of reelmix, including the website at https://reelmix.ai, the web application at https://app.reelmix.ai, and all related features, content, and services (together, the "Service").

The Service is provided by YC2123 LLC, a Wyoming limited liability company doing business as reelmix ("reelmix," "we," "us," or "our"), with its registered address at 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

By creating an account, purchasing a plan or credits, or otherwise using the Service, you agree to these Terms, our Refund & Cancellation Policy, our Privacy Policy, our Acceptable Use & Content Policy, and our AI Models & Disclosure page, each of which is incorporated into these Terms. If you do not agree, do not use the Service.

1. Who We Are and Eligibility

1.1. reelmix is operated by YC2123 LLC, a Wyoming limited liability company. "reelmix" is a trade name of YC2123 LLC.

1.2. You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

1.3. The Service is not available to persons or entities located in, or ordinarily resident in, countries or regions subject to comprehensive U.S. sanctions, or to persons on U.S. government restricted-party lists.

2. Description of the Service

2.1. reelmix is a software-as-a-service platform that helps creators, brands, and online sellers produce and publish short-form content for social media using artificial intelligence. Depending on your plan, the Service may allow you to:

• discover trending short-form video formats;
• create fictional AI characters, product assets, wardrobes, and locations;
• generate videos, images, and carousels ("Mixes") that adapt a trending format to your own fictional AI character, product, or brand;
• edit generated content;
• schedule and publish content to social media accounts that you own or are authorized to manage, including through official platform integrations and through managed U.S.-based publishing devices operated by us; and
• view analytics for content you publish.

2.2. All content produced by the Service is generated with the help of third-party and self-hosted AI models listed on our AI Models & Disclosure page. AI output is labeled as AI-generated.

2.3. Character Replacement. The Character Replacement feature transfers motion and composition from a reference video to a fictional AI character created in your reelmix account. Character Replacement does not accept uploaded photographs of real people as the replacement subject, and it must not be used to depict, impersonate, or substitute the face or identity of any real, identifiable person. Face swapping of real people is not offered and is prohibited.

2.4. We may add, change, or remove features from time to time. If we remove a material paid feature during a billing period you have already paid for, we will offer a pro-rated credit or refund for the affected period.

3. Accounts

3.1. You must provide accurate, complete registration information and keep it up to date. You are responsible for all activity under your account and for keeping your login credentials confidential.

3.2. You may not create accounts under a false identity, impersonate any person or business, or create multiple accounts to obtain additional free credits.

3.3. Notify us immediately at support@reelmix.ai if you suspect unauthorized use of your account.

4. Plans, Credits, and Pricing

4.1. Subscription plans. The Service is offered through monthly and annual subscription plans. Each plan includes a set number of credits per billing period and the features listed for that plan. Current plan names, prices, billing cycles, included credits, and features are shown in the Pricing section of our website at https://reelmix.ai/#pricing and in your account before checkout.

4.2. Credits. Credits are the unit used to pay for actions in the Service (for example, generating an image, a video second, or a publication). The credit cost of each action is shown in the app before you start the action. Credits:

• have no cash value, are not legal tender, and cannot be transferred, sold, or exchanged for money, except as required by law or expressly stated in our Refund & Cancellation Policy;
• included in a subscription are valid for the period stated on the Pricing section at the time of purchase and expire at the end of that period unless the plan description states otherwise;
• purchased separately as credit packs ("Top-up credits") are valid for 90 days from the date of purchase and then expire;
• are consumed in the following order: credits that expire soonest are used first.

4.3. Free starter credits. New accounts may receive a one-time grant of free credits so you can try the Service without a payment method. Free credits have no cash value, cannot be refunded, may expire, and are limited to one grant per person. We may withdraw free credits obtained through multiple or fraudulent accounts.

4.4. Failed generations. If an action fails for a technical reason on our side, or a publication fails to post, the credits reserved for that action are returned to your balance automatically.

4.5. Price changes. We may change prices for future billing periods. We will notify you by email at least 14 days before a price change affects your subscription. If you do not agree, you may cancel before the change takes effect.

4.6. Taxes. Prices may be shown exclusive of taxes. Applicable sales tax, VAT, GST, or similar taxes are calculated and added at checkout according to your location.

5. Payments and Recurring Billing

5.1. Payment processor. Payments for the Service are processed by our payment partner Waffo Pancake (operated by Waffo.com Limited), which acts as the merchant of record and reseller for orders placed through its checkout and is responsible for processing payments and collecting applicable sales taxes. Certain payment methods may be processed by Stripe, Inc. The checkout page shows which partner processes your payment. Payment card data is processed exclusively by our PCI-DSS certified payment processors; we do not receive or store your full card number. Your purchase may also be subject to the payment processor's buyer terms, which are presented at checkout.

5.2. Authorization of recurring charges. When you subscribe, you expressly authorize us and our payment processor to charge your payment method on a recurring basis — monthly or annually, according to the plan you selected — at the then-current price plus applicable taxes, until you cancel. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. We show the renewal terms and ask for your explicit consent to automatic renewal at checkout.

5.3. Auto top-up. If you enable auto top-up, you authorize us to charge your payment method for the credit pack you selected each time your balance falls below the threshold you set. You can turn auto top-up off at any time in Settings → Billing.

5.4. Failed payments. If a payment fails, we and our payment processor may retry the charge. If payment cannot be collected, we may suspend paid features until the balance is paid. We will notify you by email.

5.5. Plan changes. Upgrades take effect immediately; the price difference for the remainder of the current period is charged on a pro-rated basis. Downgrades take effect at the start of the next billing period.

5.6. Billing disputes. If you believe you were charged in error, contact support@reelmix.ai within 60 days of the charge. Please contact us before opening a dispute with your bank; most issues are resolved within a few business days.

6. Cancellation

6.1. You can cancel your subscription at any time directly in the app under Settings → Subscription → Cancel subscription. You can also cancel by emailing support@reelmix.ai from the email address associated with your account.

6.2. Cancellation stops future renewals immediately. You will receive a confirmation email within 10 minutes. Your subscription remains active, and you keep access to paid features and your remaining subscription credits, until the end of the current billing period.

6.3. Before cancelling, you may choose to pause your subscription for up to one month, where offered. We may present a one-time retention offer; accepting or declining it is entirely optional and does not affect your right to cancel.

6.4. At the end of the paid period, unused subscription credits expire. Your characters, assets, and generated content remain stored for 30 days after the end of the paid period so you can resubscribe or download them, and are then permanently deleted.

6.5. Refunds are governed by our Refund & Cancellation Policy.

7. Your Content and Licenses

7.1. Your Inputs. "Inputs" means anything you upload or provide to the Service, including product images, brand assets, text prompts, audio, and reference links. You retain all rights you have in your Inputs. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and modify your Inputs solely to provide, secure, and improve the Service for you.

7.2. Your Outputs. "Outputs" means content generated for you by the Service. As between you and us, and to the extent permitted by law, you own the Outputs you generate, and we assign to you any rights we may have in them. You are responsible for your use of Outputs. Because AI models may produce similar outputs for different users, we do not guarantee that Outputs are unique, and other users may receive similar content.

7.3. Upload warranty. By uploading any image, video, or voice recording, you confirm that it shows only you, your products, or material you own or are licensed to use, and that you have obtained the consent of every identifiable person who appears in it. You may not upload photographs or voice recordings of other people without their consent.

7.4. Reference videos. When you use a third-party video as a format reference, the Service uses it only to analyze structure, pacing, and motion. You are responsible for ensuring that your published Outputs do not infringe the rights of the creator of the reference video, including copyright, trademark, and rights of publicity.

7.5. AI labeling. Outputs are labeled as AI-generated in the Service. You agree not to remove AI-generated labels or metadata in a way that misleads viewers, and to comply with the AI-content disclosure rules of each platform where you publish.

7.6. Our license to showcase. We will not use your Outputs in our marketing without your separate permission.

8. Publishing to Social Media

8.1. You may connect only social media accounts that you own or are authorized to manage. You authorize us to publish content to those accounts on your instructions and schedule.

8.2. You are solely responsible for complying with the terms, community guidelines, and advertising and disclosure rules of each platform where you publish (for example, TikTok and Instagram). Platforms may limit, remove, or suspend content or accounts at their discretion; we are not responsible for platform decisions.

8.3. The Service must not be used to sell, purchase, or artificially inflate engagement (likes, followers, views, comments, or reviews), to run spam or coordinated inauthentic behavior, or to impersonate any person or brand.

8.4. Managed publishing through U.S.-based devices is a feature of your subscription that publishes your own content to your own accounts. Publishing limits per account and per day are shown in the app and on the Pricing section.

9. Acceptable Use

9.1. You must use the Service in compliance with these Terms, our Acceptable Use & Content Policy, and all applicable laws.

9.2. Without limitation, you may not use the Service to create, upload, or publish: sexually explicit or pornographic content; any content involving minors in a sexual context; deepfakes or content that impersonates a real person; violent, hateful, or harassing content; content that infringes copyright, trademark, privacy, or publicity rights; or deceptive, fraudulent, or illegal content.

9.3. You may not reverse engineer, scrape, resell, or sublicense the Service; circumvent credit metering, safety filters, or usage limits; or interfere with the Service's security or operation.

9.4. User prompts and generated outputs are screened by automated content moderation, and we may review flagged content to enforce our policies.

10. Suspension and Termination

10.1. We may suspend or terminate your account, remove content, or refuse service, with or without notice, if you breach these Terms or our Acceptable Use & Content Policy, if required by law, or if your use creates risk for us, other users, or third parties. Where reasonable, we will notify you and give you an opportunity to respond.

10.2. If we terminate your account for a serious breach (including generating prohibited content, fraud, or chargeback abuse), unused credits are forfeited and no refund is due, except where required by law. If we terminate your account for convenience and without your breach, we will refund the unused portion of any prepaid fees.

10.3. You may close your account at any time in Settings → Account → Delete account. Deletion is permanent after the confirmation step.

10.4. Sections that by their nature should survive termination (including 7, 11, 12, 13, 14, and 16) survive.

11. Third-Party Services and AI Providers

11.1. The Service relies on third-party AI model providers, cloud infrastructure, payment processors, social media platforms, and an affiliate-tracking platform. Our current AI models and providers are listed on our AI Models & Disclosure page; our data processors are listed in our Privacy Policy.

11.2. Inputs and prompts are transmitted to these providers only as necessary to generate your Outputs. We do not permit our AI providers to use your Inputs or Outputs to train their models where we can control that setting.

11.3. We are not responsible for third-party services' availability, policies, or changes. Your use of third-party platforms is governed by their own terms.

12. Disclaimers

12.1. THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2. AI-generated content may be inaccurate, unexpected, or similar to content generated for others. We do not guarantee any particular views, reach, engagement, followers, sales, or other results from content you create or publish, and we do not guarantee that any social media platform will accept or keep your content or accounts.

12.3. We do not guarantee that the Service will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

13.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR MEMBERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR SOCIAL MEDIA ACCOUNTS, ARISING OUT OF OR RELATING TO THE SERVICE.

13.2. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

13.3. Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the fullest extent permitted by law. Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence, or any liability that cannot be limited under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless YC2123 LLC and its members, employees, and contractors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Inputs, your Outputs as published by you, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

15. Copyright Complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice to our designated agent at legal@reelmix.ai or by mail to YC2123 LLC, Attn: Copyright Agent, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Your notice must include: your signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the owner. We respond to valid notices, may remove the material, and terminate repeat infringers. Counter-notices may be sent to the same address.

16. Governing Law and Dispute Resolution

16.1. Governing law. These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules, and by the U.S. Federal Arbitration Act.

16.2. Informal resolution. Before filing any claim, you agree to contact us at legal@reelmix.ai and try to resolve the dispute informally for at least 30 days.

16.3. Arbitration. If a dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration may be conducted online or by phone. Either party may instead bring an individual claim in small-claims court if it qualifies.

16.4. Class action waiver. You and we agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.

16.5. Opt-out. You may opt out of arbitration by emailing legal@reelmix.ai within 30 days after first accepting these Terms, stating your name, account email, and that you opt out of arbitration. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Wyoming.

16.6. Consumers in the EU, UK, and other jurisdictions. If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction whose laws give you mandatory rights, nothing in these Terms limits those rights, including your statutory right of withdrawal and your right to bring proceedings in the courts of your country of residence. Sections 16.3–16.5 do not apply to you to the extent prohibited by your local law.

17. Changes to These Terms

We may update these Terms. For material changes, we will notify you by email and in the app at least 14 days before the changes take effect. If you continue to use the Service after the effective date, you accept the updated Terms. If you do not agree, you may cancel before the effective date and request a pro-rated refund of prepaid fees for the remaining period.

18. General

18.1. These Terms, together with the policies referenced above, are the entire agreement between you and us regarding the Service.

18.2. If any provision is held unenforceable, the remaining provisions remain in effect.

18.3. Our failure to enforce a provision is not a waiver.

18.4. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18.5. We are not liable for delays caused by events beyond our reasonable control.

18.6. Notices to you may be sent to your account email. Notices to us must be sent to legal@reelmix.ai.

19. Contact

YC2123 LLC, doing business as reelmix
30 N Gould St, Ste R, Sheridan, WY 82801, United States

• Support, billing, refunds, and content reports: support@reelmix.ai
• Legal, privacy, and copyright (DMCA): legal@reelmix.ai